Return/exchange/refund is only entertained when the product received is damaged and/ or differs from the product ordered. You have to message us a picture of the item within 24-48 hours of receiving the damaged product without using it, otherwise, we will not return/exchange/refund the item. 

• To complete your return/exchange/ refund, we require a receipt or proof of purchase.

• SALE items cannot be ‘returned/exchanged OR refunded’.

• We reserve the right to cancel any order at any time if a problem arises!

Need help?

Contact us at info@boldbeautypk.com for questions related to refunds and returns.